For over 20 years, Robbie Kellman Baxter has been a subscriptions advocate and expert, literally writing the book on subscriptions (well, two actually). She used the expertise she gathered from consulting for Netflix, Oracle, eBay, and more to pen The Membership Economy and The Forever Transaction.

Today she shares her innovative outlook on subscriptions that she calls the “membership mindset.” It’s about building your organization, experience, and brand around helping people solve their problems or reach their goals for the long term.

Whether you’re currently running a subscription or plan on launching one, this is an episode you don’t want to miss!

Some of the topics we discuss are:

  • How she got involved with subscriptions, including consulting for Netflix back when she was subscribed to their mail service
  • Thinking about your brand with a “membership mindset”
  • Understanding and communicating what your customers get out of your subscription
  • How to know when to offer free trials
  • The power of onboarding and reinforcing their decision
  • How to find and hold onto the right customers to optimize LTV

Links and resource
Membership Economy
Forever Transaction

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